Respite, housing and care that meets you where you are.
Bon Voyage Respites is a national NDIS provider delivering accommodation, rapid housing response, hospital discharge and forensic disability supports across Sydney, Melbourne, Brisbane, Adelaide and Perth.
1800 330 440
What we do best
Four focus areas. One coordinated team.
We are built for complex, time-sensitive supports. Our focus streams are what we are known for and what we move fastest on.
Accommodation
Safe, well-matched homes across Sydney, Melbourne, Brisbane, Adelaide and Perth.
Rapid Housing Response
Same week placements when housing breaks down.
Hospital Discharge
Calm, coordinated moves from ward to home.
Forensic Disabilities
Specialist supports for participants with forensic histories.
The shape of the work
A mosaic of supports — sized to the participant, not the roster.
Every tile is something we deliver every week. Hover, click and see how the streams connect into one coordinated week of support.
A safe place to live
Purpose-fit homes across five states, matched to needs not to vacancies.
ExploreSame-week placements
When a home breaks down, our rapid response pathway moves in days, not months.
ExploreOut of hospital, safely
We meet the ward, plan the discharge and own the first 30 days at home.
ExploreForensic-experienced
Trauma-informed, court-aware supports for participants with justice involvement.
ExploreSupported independent living
Rostered teams in shared and individual homes — built around the participant.
ExploreCoordination that connects
We hold the threads — providers, plans, allied health, family — together.
ExplorePsychosocial-aware
Recovery-oriented supports for participants with psychosocial disability.
ExploreInside the work
Open any panel to see how we actually deliver it.
No marketing-speak. Click through to the day-to-day mechanics of each focus area.
- • Vacancy held until the right participant is matched
- • House profile shared before any move-in
- • Co-tenant compatibility assessed by behavioural lead
- • Onboarding plan written with the support coordinator
- • 30-, 60- and 90-day reviews built into the first quarter
- • Tenancy education and rights training for the participant
- • Same-business-day triage with the referrer
- • Risk profile built before the participant arrives
- • Vetted workers rostered on day one
- • NDIA, hospital and police coordination as needed
- • Documented handover from the previous setting
- • Pathway plan to a long-term placement from day one
- • Pre-discharge meeting with the social worker
- • Equipment, mods and consumables in place before arrival
- • Medication management plan signed off by the GP
- • Allied health handover documented and shared
- • 30-day readmission watch with clinical escalation pathway
- • Reporting back to the treating team at week one and four
- • Positive Behaviour Support practitioners on call
- • Restrictive practice authorisation and reporting
- • Court report contributions and probation liaison
- • Worker matching on gender, language and lived experience
- • Incident review within 24 hours of any reportable event
- • Quarterly behaviour data shared with the BSP author
The Bon Voyage difference
What you get with us — and what you usually do not.
A blunt comparison of how complex NDIS supports tend to be delivered, versus how we deliver them.
With Bon Voyage Respites
A coordinated, accountable team
- Same business-day triage on every referral
- One named coordinator owns the participant's case
- Behavioural and clinical handover before day one
- Rostered for continuity — familiar faces, not a different worker every shift
- Monthly written reports to participant, nominee and coordinator
- Escalation pathway to a senior manager, 24/7
Typical experience elsewhere
A scramble at every handover
- Days of silence after the initial referral form
- A different intake person every time you call back
- Worker walks into the home without a brief
- Roster churn — the participant meets a new face most shifts
- Reporting only when something has already gone wrong
- No clear path to escalate when a situation deteriorates
How it works
A referral, a placement, a plan in three steps.
From the first phone call to the first night in a Bon Voyage home, our intake process is built around speed without shortcuts.
- 01
Tell us what is needed
A short call or referral form covers the participant, the goal and any clinical or behavioural context.
- 02
We match home and team
Our coordinators identify the right accommodation and confirm a support team that fits the plan.
- 03
Move in, settle in, report back
We document the transition, brief allied health and share ongoing reporting with your team.
Full service range
Mainstream NDIS supports, delivered consistently.
Alongside our focus streams, we deliver the everyday NDIS supports participants rely on.
Short Term Accommodation and Respite
STA stays that give participants and families a break.
Medium Term Accommodation
Bridge housing while long term arrangements are confirmed.
Supported Independent Living
24 hour support in shared or individual living.
Assistance with Daily Life and Personal Care
Respectful personal care that keeps participants in control.
Household Tasks and Domestic Assistance
A clean, calm home is part of feeling well.
Community Participation and Social Support
Belonging, connection and the confidence to take part.
Group and Centre Based Activities
Programs that build skills and friendships.
Assistive Technology
Sourcing, set up and training on the tools that help.
NDIS Cleaning Services
Regular and deep cleaning tailored to participant needs.
Gardening and Yard Maintenance
Tidy yards, safe paths and accessible outdoor spaces.
Transport and Travel Support
Door-to-door transport for appointments, work and community.
Support Coordination
Plan-savvy coordinators who connect the dots.
Psychosocial and Mental Health Support
Recovery-oriented support for psychosocial disability.
Specialist Disability Accommodation (SDA)
Purpose-built homes for participants with significant needs.
Meal Planning and Preparation
Nutritious meals that fit dietary, cultural and sensory needs.
Where we work
Offices in Sydney, Melbourne, Brisbane, Adelaide and Perth.
Local coordination, national consistency. Each office is staffed by a team that knows the city, the hospitals and the local services.
Registered and compliant
Registered NDIS provider and registered with the NDIS Quality and Safeguards Commission.
Consistent teams
We roster for continuity so participants see familiar faces, not strangers.
Built for complex
Forensic, hospital discharge and rapid response work is what we are built to handle.
By the numbers
What our operation looks like in practice.
Not vanity metrics. The figures that matter when you are deciding whether to trust a provider with a participant.
- Offices nationally
- 3
- Onsite support
- 24/7
- Average intake response
- <24h
- Roster continuity
- 94%
Melbourne · Perth · Adelaide
Across SIL and SDA homes
Same business day
Same regulars, every week
What people say
From the coordinators, hospitals and families we work with.
Names abbreviated for privacy. Stories real.
"Bon Voyage Respites turned around a hospital discharge in three days that another provider had been promising for two months. The participant has not been readmitted since."
Sarah M.
Support Coordinator · Melbourne
"The continuity of staff is what sets them apart. My son knows the team, the team knows my son, and the home runs without my phone going off at 9pm."
Daniel & Anh T.
Parents and nominees · Perth
"Their forensic disability stream is one of the few I can place complex referrals into with confidence. Reports come on time and read like a clinician wrote them."
Priya R.
Forensic mental health team · Adelaide
"We were in a housing breakdown on a Friday afternoon. By Monday lunchtime our participant was settled into a Bon Voyage home with a roster already on the wall."
Jordan K.
Hospital social worker · Melbourne
Who we work with
Trusted by the teams who refer the hardest cases.
Most of our referrals come through professionals who have placed multiple participants with us. That repeat business is the metric we watch most closely.
Public hospitals
Discharge teams
NDIA planners
Plan implementation
Support coordinators
Independent and agency
Behaviour support practitioners
Plan implementation
Allied health teams
OT, physio, psychology
Corrections & forensic services
Transitions
LACs & ECEI
Plan partners
Community housing providers
Pathways
From the blog
Practical reading on the NDIS.
Plain-language guides from the team that delivers the supports.
SIL vs SDA: the complete guide for participants and families
SIL pays for the support team. SDA pays for the building. We break down how both work, who qualifies, and the seven mistakes that delay placements by months.
Read articleChoosing an NDIS cleaning provider you can actually trust
Cleaning under the NDIS is more than a tidy house. Here is exactly what separates a properly-trained NDIS cleaner from a regular service — and the questions to ask before you book.
Read articleHospital discharge with an NDIS plan: a step-by-step guide
A discharge that goes wrong leads back to the ward within a week. This is exactly how to make sure the supports waiting at home are actually waiting, and what to do when the timeline is impossible.
Read articleReady when you are
A placement, a discharge, a fresh start. We can help.
Speak with our intake team during office hours, or send us the details and we will get back to you the same business day.
