About us
Built for the supports that need to land carefully, and quickly.
Bon Voyage Respites is a registered NDIS provider operating across Sydney, Melbourne, Brisbane, Adelaide and Perth. We exist to make accommodation, rapid response and complex supports feel coordinated rather than chaotic.
Our mission
To be the team you call when it has to go right the first time.
We work with participants, families, support coordinators, hospitals and the NDIA to deliver supports that are clinically safe, plan compliant and genuinely person centred.
Dignity first
Every interaction is built around the participant's voice and choice.
Continuity of team
Consistent rosters and intentional matching, not last minute fills.
Clinical safety
Plans implemented as written, with reporting your team can rely on.
Clear pathways
Coordinated transitions from hospital, custody or unsafe placements.
Our story
Started by people who could not find the provider they needed.
Bon Voyage Respites began with three complex referrals that no one else would take. We took them. The model grew from there.
Our founders had spent years inside support coordination and hospital social work. They watched safe discharges fall apart because nobody owned the timeline, and placements break down because compatibility was an afterthought.
Bon Voyage Respites was built to fix exactly those failure points. Same business day intake. Named coordinators. Consistent rosters. Written handovers. Boring, in the best sense.
Today we operate across three cities, but we still pick up the phone the same way: one team, one number, one accountable person at the end of every referral.
- ●
2019
Founded in Melbourne
Bon Voyage Respites opens its first office and accommodation, focused on complex placements other providers could not service.
- ●
2021
Registered NDIS provider
Full registration with the NDIS Quality and Safeguards Commission across the supports we deliver.
- ●
2022
Perth office opens
Western Australian operations launch from Joondalup, anchored in hospital discharge work.
- ●
2023
Forensic stream formalised
Dedicated forensic disability pathway with trained, consistent teams and behaviour support integration.
- ●
2024
Adelaide office opens
South Australian operations begin, completing our east–west footprint.
- ●
2026
Rapid response 7 days
Same-week placements become a published commitment, not an exception.
How we work
The discipline that sits behind every placement.
Four operating principles that show up in every shift, every report and every referral.
We answer
A real human picks up the phone or replies the same business day. Always.
We document
Written handovers, written reports, written plans. Memory is not a method.
We staff for continuity
Two or three named regulars per home — not a roster of strangers.
We close the loop
Coordinators and families know what happened, why, and what is next.
Impact
What our operation looks like in numbers.
- Offices nationally
- 3
- Onsite support
- 24/7
- Average intake response
- <24h
- Roster continuity
- 94%
Melbourne · Perth · Adelaide
Across SIL and SDA homes
Same business day
Same regulars, every week
Voices
From the people we work with.
"Bon Voyage Respites turned around a hospital discharge in three days that another provider had been promising for two months. The participant has not been readmitted since."
Sarah M.
Support Coordinator · Melbourne
"The continuity of staff is what sets them apart. My son knows the team, the team knows my son, and the home runs without my phone going off at 9pm."
Daniel & Anh T.
Parents and nominees · Perth
"Their forensic disability stream is one of the few I can place complex referrals into with confidence. Reports come on time and read like a clinician wrote them."
Priya R.
Forensic mental health team · Adelaide
"We were in a housing breakdown on a Friday afternoon. By Monday lunchtime our participant was settled into a Bon Voyage home with a roster already on the wall."
Jordan K.
Hospital social worker · Melbourne
Browse services
All 20 services across housing, daily living, specialist and coordination streams.
View servicesOur offices
Sydney, Melbourne, Brisbane, Adelaide and Perth. Local coordinators who know your city.
See locationsAccreditation
Registration, certifications and the standards we operate against.
View accreditationReady when you are
A placement, a discharge, a fresh start. We can help.
Speak with our intake team during office hours, or send us the details and we will get back to you the same business day.
