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Bon Voyage Respites
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Support Coordination

Support coordination that unlocks a participant's NDIS plan, builds the right team and keeps everyone aligned.

Make a referral 1800 330 440
Support Coordination

Our coordinators understand the systems behind the plan — providers, the NDIA, mainstream services and informal supports — and they turn that into a practical week-to-week reality.

We focus on capacity building: helping participants understand their plan, weigh options and stay in the driver's seat.

What is included

  • Plan implementation and review prep
  • Provider sourcing and contracting
  • Crisis and escalation coordination
  • Reporting to the NDIA and stakeholders

Who it is for

  • Participants with Support Coordination in their plan
  • Families navigating a first plan

Registered NDIS provider

Registered with the NDIS Quality and Safeguards Commission.

Consistent teams

Rostered for continuity — familiar faces, not strangers.

Same business day

Intake responses on the same business day, every time.

Inside this service

A closer look at how support coordination actually runs.

Open any panel to see the mechanics — the people, the documents, the rhythm.

  • • Welcome meeting with the named coordinator
  • • Personalised support profile shared with every worker
  • • Routine, preferences and triggers documented
  • • Allied health and GP contacts confirmed
  • • Communication preferences set with family / nominee
  • • A written week-one report to the support coordinator
  • • A named coordinator owning the case end-to-end
  • • A small, rostered support team for continuity
  • • A behavioural / clinical lead where the plan requires one
  • • A 24/7 on-call manager for escalation
  • • Direct lines into our intake and rostering team
  • • A single point of contact for the family or nominee
  • • Shift notes against every goal in the plan
  • • Monthly written progress reports as standard
  • • Incident reports within 24 hours of any event
  • • Quarterly review meetings with the coordinator
  • • Plan review packs prepared on request
  • • Audit-ready file structure for every participant
  • • Service agreement with line-item-level pricing
  • • Quoted supports prepared on request
  • • Plan review evidence collated quarterly
  • • Direct billing to plan managers in our preferred formats
  • • Transparent invoicing — no hidden line items
  • • Co-design of the budget against actual delivery

How we deliver this service

Four steps, no surprises.

The same disciplined process we use across every stream — adapted for this service.

  1. 01

    Referral and triage

    We respond the same business day with the next steps.

  2. 02

    Plan and match

    We match the right team and, if relevant, the right home.

  3. 03

    Brief and onboard

    Clinical, behavioural and routine handover before day one.

  4. 04

    Deliver and report

    Consistent delivery with monthly written reporting.

FAQ

Common questions about support coordination

How quickly can you start?▾

We triage on the same business day and most participants are onboarded within one to two weeks. Rapid response pathways are faster.

Do you work with plan-managed and self-managed participants?▾

Yes. We work with agency, plan-managed and self-managed participants.

How is reporting handled?▾

We provide written reports to the participant, nominee and support coordinator on an agreed cadence — at minimum monthly.

Can this be combined with your other services?▾

Yes. Most participants combine multiple Bon Voyage Respites services for a coordinated experience.

Related services

Often booked alongside this one

Accommodation

Safe, well-matched homes across Sydney, Melbourne, Brisbane, Adelaide and Perth.

Learn more

Rapid Housing Response

Same week placements when housing breaks down.

Learn more

Hospital Discharge

Calm, coordinated moves from ward to home.

Learn more

Ready when you are

A placement, a discharge, a fresh start. We can help.

Speak with our intake team during office hours, or send us the details and we will get back to you the same business day.

1800 330 440Make a referral
Registered NDIS Provider

Bon Voyage Respites is a Registered NDIS Provider, registered with the NDIS Quality and Safeguards Commission.