Transport is one of the most under-claimed line items in the NDIS, because it is one of the most misunderstood. There are three levels of funding, two ways to claim, and a handful of mistakes that quietly cost participants thousands a year.
The three levels
- 1Level 1: participants not working, studying or volunteering more than 15 hours per week
- 2Level 2: participants in study, work or volunteering up to 15 hours per week
- 3Level 3: participants seeking employment, in supported employment, or in higher-hour study with substantial support needs
What transport funding can pay for
- Taxis and rideshare
- Mileage when a support worker drives
- Contracted accessible vehicle services
- Public transport fares when supported by a worker
Booking transport that actually works
Reliable transport for NDIS participants is rarely about price — it is about predictability. The same driver, the same vehicle, the same pickup window. A cheap ride that does not show up is the most expensive ride in the plan.
Quick answers
Can transport be claimed with personal care on the same visit?▾
Yes — they are two different line items and are claimed separately on the same booking.
What if I do not have transport in my plan?▾
Raise it at your next plan review with evidence of unmet need. Document missed appointments.
Can family members be paid to drive?▾
Generally no — paying informal supports is restricted. There are narrow exceptions; ask your coordinator.
Key takeaway
Confirm your level, book for predictability, claim every eligible trip. Transport is a small budget line that punches well above its weight in independence.
Bon Voyage Respites
Plan management
Written by the people delivering supports every day across Sydney, Melbourne, Brisbane, Adelaide and Perth.
